Mystery shopper catches out retailers | BUSINESS News

A consumer watchdog group says some retailers are misleading consumers about their legal rights with extended warranties.

Consumer NZ‘s deputy chief executive David Naulls said selling extended warranties for home appliances is a lucrative sideline for retailers.

“If you’re buying goods for personal use, you don’t usually need one. You already have strong after-sales rights under the Consumer Guarantees Act”, he said.

Bond & Bond, Harvey Norman and Noel Leeming stores in Wellington all sold extended warranties with misleading advice about shoppers’ legal rights when they were mystery shopped.

“Sales staff told us that if we did not buy an extended warranty – which can cost several hundred dollars – then we would have to go back to the manufacturer if the product failed,” said Naulls.

Naulls said this advice is wrong.

via Mystery shopper catches out retailers | BUSINESS News.

Strange Random Guarantee Quote:

“If you want a guarantee, buy a toaster.” – Clint Eastwood (American Actor, Producer and Writer. b.1930, San Francisco, California, USA)

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Posted on March 10, 2012, in Article and tagged , , , , , , , , , , . Bookmark the permalink. Leave a comment.

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